Shipping policy

More detailed information on our shipping information and policies can be found here.

Getting fresh coffee directly from Guatemala has never been so easy!

FREE shipping over $60.00 purchases.

For 1-2 bags flat rate shipping of $6.00

FREE shipping for coffee subscriptions with 4 bags or more.


FREE shipping for USA, CANADA, LATIN AMERICA, CARIBBEAN, and EUROPE for purchases any 60lb bags.

*For order over 15lbs, please message us or email us directly at to get discounted offers.

Standard shipping (USA address ONLY):

STANDARD SHIPPING is 4 to 6 business days which includes processing time. Your coffee is roasted to order so you receive the freshest roasted beans directly from origin.

We use Fedex and DHL to deliver all products safely and in a timely manner, national holidays, storms, and other external factors out of our control could delay your shipment.

*For any issues with receiving your order, please message us and our team will assist you.

If you live in Guatemala we can provide your with personalized service and great local offers. Contact us at our local office +(502) 4006-1301 or email us at

You can also find our coffees at the following stores in Guatemala City: Délica, Vinoteca, The Daily Shop, Puerta del Sol and Aurora Airport.

Returns and exchanges

Due to the perishable nature of coffee, we are unable to accept returns. However, we want you to be happy with your product, so if you are dissatisfied with the coffee you received, or something went wrong with your order, please let us know within 30 days of placing your
order here or at we will be happy to remedy your situation or refund your money.

About Gento Coffee

For decades coffee has only been traded and valued as a commodity product worldwide. Prices usually are determined by the NY C-Market which does not take into account factors like quality, process, cost of production, and inflation. At Gento we believe coffee is a greatly undervalued product. We are farmers ourselves so we understand the hard work that goes into producing a high quality cup of coffee. We also know that behind every cup there is a hard working family, and many many families depend on coffee to bring food to the table. This is why our business model focuses on building long term relationships with producers, understanding theirs cost of production, and making sure that they make a profit so the can continue to thrive, provide for their families, and produce amazing coffees. Our vision is to revolutionize value chains by providing the world with direct access to the best coffee and products produced 100% in Guatemala. This will allow us to pay premiums directly to the producers, 400% above market pricing on average, and to implement plans for poverty alleviation and wealth creation in coffee producing communities.

Gento Coffee is committed to sharing our profits and investing in a better future for rural Guatemalan communities. We have realized there are various critical issues that need to be addressed to create sustainable impact and improve livelihoods in many of the rural communities we work with. We give back 10% of our profits to projects and partners that work in the communities we source from. As a business we believe we can play a big role in these communities by investing in improving livelihoods and building better futures for Guatemalan families. We also want to involve our loyal customers in the process as we spread kindness together one bag at a time.

Read more about our program in our Giving Back section.

At Gento Coffee we are committed to Sustainability. We ensure that good practices are applied every step of the way and have more rigorous standards than many certifications meeting social, environmental, and economic best practices. We are also able to verify it ourselves as we are located in the country of origin, Guatemala. So while you will see some coffees as certified "organic" or "Fair Trade", and others not, rest assured that all coffees meet the most strict standards of our internal traceability and sustainability criteria.

Coffee Information

You can also check out our coffee blog here with tips and tricks to make the ultimate cup of coffee!

100% Origin Coffee means that the product is grown, roasted, and packaged in the country of origin. In our case Guatemala!
Unlike “single origin” or “single farm” coffees, 100% origin coffee means all the value is added at the country where the product is grown.This means we make our supply chain as short as possible and keep direct relationships with the producers we buy from throughout the year. Furthermore, 100% origin coffee guarantees various hands are employed in-country, and the activity generates revenue and raises taxes locally, benefiting the country of origin. 

We recommend storing coffee in a cool, dry place, away from heat and light, in its original packaging, or an airtight container.

The levels of moisture present in the refrigerator and freezer can greatly accelerate flavor loss. We don't recommend storing beans in the refrigerator and can only recommend storage in the freezer under specific circumstances (namely long term, uninterrupted periods).

We also recommend grinding your beans just before brewing your coffee as it is as peak flavor once just ground. More information can be found at our blog here.


Subscribe and save on each bag with the Gento Coffee Club, and start receiving freshly roasted coffee delivered to your door bi-weekly or each month.

You can subscribe to get your freshly roasted coffee each month automatically.

You may choose from a variety of options and varied quantities to best fit your coffee needs. Check out our options under Subscription Coffee.

Bi-weekly or monthly rebillable subscriptions can be canceled at any time under the My Subscriptions of your account. If you’ve already been billed for this month’s coffee, your cancellation will take effect in the next billing cycle.

If you have any issues with your account, please email us at so we can assist.