Returns and Refunds Policy

Thank you for shopping at Gento. Please read our policy carefully before you shop for Gento Coffee or Gento Collection products, and prior to making your purchase, make sure to clearly read the product description to fully understand the processing and transit time.

Due to the handcrafted nature of every item on our site, the color and patterning may vary slightly from piece to piece.  All products and materials are handmade in Guatemala by Mayan artisans. This allows for some imperfections that we believe to be part of the product's genuine and unique appeal.

Returns & Exchanges 


Do to the perishable nature of coffee we are unable to accept returns. However we want you to be happy with your product, so if you are dissatisfied with the coffee you received, or something went wrong with your order, please let us know within 30 days of placing your order at we will be happy to remedy your situation or refund your money.


All artisan handmade products sold are non-refundable, unless fault or breakage occurs within 7 days of delivery, under normal wear and tear circumstances. If you received a damaged product, please notify us immediately for assistance. 

Due to the amount of love and time put into making each of our products down in Guatemala, we cannot exchange or return if you have simply changed your mind, so please choose your purchase carefully.

If you are unsatisfied with a product you receive we definitely want to know, and will find a way to remedy the situation. Please contact us immediately:

  • By email:

  • By visiting this page on our website:

Contact us

If you have any questions about our Returns and Refunds Policy, please contact us: